Below are a selection of frequently asked questions

When will I receive my item?

Items are despatched within 3 working days of cleared payment, or sooner. 

Can I have next day delivery?

Yes we can offer UK next day delivery for an extra charge.  Contact us for details.

Can I collect from you?

Unfortunately we do not currently have facilities for collection. 

Do you ship overseas?

Yes we can ship to UK and the Channel Islands, the European Union and the Republic of Ireland.  Choose your delivery country at checkout.  For deliveries outside of the UK you may incur import/customs charges, these are out of our control and you are wholly responsible for paying these charges.

How old are the machines you sell?

Because we source machines from a variety of sources we cannot give you the exact age of the machine, however you can be assured that they are all covered by our 6 month warranty.

What if I want to return an item?

Please see our Returns Policy

Are my payment details safe?

Yes, The Dictation Store website is hosted ekmpowershop which is fully secure and all credit card transactions processed via ekmpowershop are fully encrypted by their SSL which encrypts any sensituve data sent.