Below are a selection of frequently asked questions

When will I receive my item?

Items are despatched within 3 working days of cleared payment, or sooner. 

Can I have next day delivery?

Yes we can offer UK next day delivery for an extra charge.  Contact us for details.

Can I collect from you?

Unfortunately we do not currently have facilities for collection. 

Do you ship overseas?

Currently we ship to the UK, Channel Islands and Isle of Man.

How old are the machines you sell?

Because we source machines from a variety of sources we cannot give you the exact age of the machine, however you can be assured that they are all covered by our 6 month warranty.

What if I want to return an item?

Please see our Returns Policy

Are my payment details safe?

Yes, The Dictation Store website is hosted by ekmpowershop which is fully secure and all credit card transactions processed via ekmpowershop are fully encrypted by their SSL which encrypts any sensituve data sent.

Why should I buy from you?

We can offer you some of the best deals, with great savings.  Compared to buying new, our products are inexpensive and help to save the planet!  We have been offering some of the lowest prices on pre-owned equipment for the past 15 years.  Compared to new items our products are economical and affordable.  

What does pre-owned mean?  

Pre-owned items can also be described as second user, second hand, pre-loved, recycled, reconditioned or refurbished. They are items that are not new, but are fully functional and guaranteed and present a great low cost option

Who buys your products?

Our customers include a broad range of industries and services looking for professional business dictation, as well as students and individuals looking for reasonably priced equipment and value for money.  Looking for a bargain?  You’ve come to the right place!

We use tapes and don’t want to change over to digital, can you help us?

Yes we can.  Digital and cloud services are undoubtedly the future, but many organisations have, for many years, invested in analogue (tape based) systems and see no reason to change.  This makes sense in a challenging economic climate and we continue to provide analogue equipment.

I have a discount code, how do I use it?

Simply enter your discount code at checkout

Are you the cheapest option available?

We can’t claim to be the cheapest, although we do our best!  Compared to new equipment (which is anything but cheap) we offer a very competitive alternative.

What type of office equipment do you offer?

We offer what would traditionally have been called secretarial equipment or office dictation, but is now used by a wide variety of professionals and individuals.  Our equipment is specifically used for voice dictation and transcription.